Order Processing
Standard orders are processed and dispatched within 1–3 business days of payment confirmation. A dispatch confirmation with your tracking details will be sent to your registered email address as soon as your order ships. Orders submitted on weekends or public holidays enter processing on the next available business day.
Estimated Delivery Timeframes
| Region |
Standard |
Express |
| United States |
7–12 business days |
4–6 business days |
| United Kingdom |
5–8 business days |
3–5 business days |
| Canada & Australia |
8–14 business days |
5–7 business days |
| Rest of World |
10–16 business days |
6–9 business days |
Timeframes are estimates and are subject to carrier schedules, customs processing, and seasonal demand. Express shipping availability is confirmed at checkout.
Duties & Taxes Paid — What You See Is What You Pay
Every order ships on a Delivered Duty Paid (DDP) basis. All import duties, taxes, and customs clearance fees are settled before your order leaves our facility. There are no surprise charges on delivery — ever.
Shipment Tracking
A tracking number and carrier link will be included in your dispatch confirmation email. You can monitor your delivery status in real time from the moment your order leaves our facility.
Delivery Enquiries
If your order has not arrived within the estimated window, or if you have received a damaged or incorrect item, please contact our customer support team directly. We will investigate promptly and arrange a resolution — whether that is a replacement, reroute, or full refund.
Jessica Hersey –
I have ordered 3 times and every time I get a package I love the product and quality so much I hop on and place another order. I am obsessed with their unique designs and the products ship fast to me in the US. I have started ordering two of each item to make sure I get the best quality. I am in love with shopping on Lume Art Gallery!
Blair Kensington –
As a lifelong cat lady, I’ve seen a lot of feline decor, but this one is top-tier. The ‘stretch’ pose is so life-like and charming. The black-and-white palette is classic, yet the polka dots give it a modern, artistic twist. It’s clearly a premium product with a lovely smooth finish. It’s the perfect way to show off my love for cats in a sophisticated, stylish way.