Lume Art Gallery Privacy Policy

Welcome to Lume Art Gallery, your trusted fine art gallery in London, UK. This privacy policy explains how we collect, use, and protect your personal information when you visit lumeartgallery.com or place an order. By using our site, you agree to the practices described below.

Last Updated: September 2026

1. Information We Collect

When you shop at Lume Art Gallery, we may collect the following personal information:

  • Name, email address, phone number, and shipping address when placing an order

  • Payment details processed securely via our payment providers — we never store full card numbers

  • IP address, browser type, and pages visited for site analytics

  • Messages you send via our contact form or customer service channels

  • Cookie and browsing data to personalize your shopping experience

2. How We Use Your Information

We use your data solely to deliver and improve your experience at Lume Art Gallery:

  • Processing and fulfilling your fine art orders

  • Sending order confirmations, shipping updates, and tracking details

  • Responding to your customer service and product enquiries

  • Improving our website, product catalogue, and overall shopping experience

  • Complying with applicable UK laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

3. Cookies & Tracking

Like most online art galleries, Lume Art Gallery uses cookies to remember your preferences and understand how visitors use our site. You can disable cookies via your browser settings, though some site features may be affected. For more details, please see our Cookie Policy.

4. Sharing Your Information

We do not sell or rent your personal data. We share information only with trusted partners required to operate our business:

  • Payment processors such as Stripe and PayPal to complete transactions securely

  • Shipping partners to deliver your order within the UK and internationally

  • Analytics tools, such as Google Analytics, to monitor site performance

  • Legal authorities, when required by applicable UK law

5. Data Security

All transactions on lumeartgallery.com are SSL-encrypted. We apply industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights Under UK Privacy Law (UK GDPR)

As a customer of our fine art gallery, you have the right to:

  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete personal data

  • Erase your personal data (the “right to be forgotten”)

  • Restrict or object to certain processing of your data

  • Data portability — receive your data in a structured, commonly used format

  • Withdraw consent at any time where processing is based on consent

  • Receive equal service regardless of exercising your privacy rights

To exercise any of these rights, email us at info@lumeartgallery.com. We will respond within 30 days as required by UK GDPR.

7. Third-Party Links

Our site may link to third-party websites. Lume Art Gallery is not responsible for their privacy practices. We recommend reviewing the privacy policy of any external site you visit.

8. Governing Law

This privacy policy is governed by the laws of the United Kingdom. By using lumeartgallery.com, you consent to the jurisdiction of the courts of England and Wales.

9. Changes to Lume Art Gallery Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to check back periodically.

10. Contact Us

For any questions about this privacy policy or your personal data, contact Lume Art Gallery at:

Frequently Asked Questions

Q: Does Lume Art Gallery collect my personal information?

Yes. When you shop at Lume Art Gallery, we collect your name, email, shipping address, and payment details to process your order. We never sell your personal data to any third party.

Q: How does Lume Art Gallery protect my data?

We use SSL encryption across all pages and transactions. Your data is only shared with trusted service providers like payment processors and shipping partners needed to fulfil your order.

Q: Does Lume Art Gallery use cookies?

Yes. Like most online art galleries, we use cookies to improve your browsing experience and analyze site performance. You can manage or disable cookies through your browser settings at any time.

Q: Can I request deletion of my data?

Yes. Under UK GDPR and the Data Protection Act 2018, you have the right to request deletion of your personal data. Email us at info@lumeartgallery.com, and we will handle your request within 30 days.

Q: Does Lume Art Gallery sell my personal information?

No. Lume Art Gallery does not sell, rent, or trade your personal information under any circumstances.

Q: Is my payment information safe on Lume Art Gallery?

Yes. All payments on lumeartgallery.com are processed through encrypted, secure payment gateways. We do not store your credit card or banking details on our servers.