Lume Art Gallery Return & Refund Policy
Last Updated: September 2026
At Lume Art Gallery, we stand behind the quality of our curated collection. If you are not completely satisfied, we are here to help.
Return Window
You have 30 days from the date of delivery to initiate a return.
Item Condition
To be eligible for a return, items must be:
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Unused and in the same condition as received
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In the original luxury packaging
Non-Returnable Items
Items that are used, damaged after delivery, or not returned in their original condition may not qualify for a refund. Custom-made or bespoke art pieces are non-refundable.
Return Process
To start a return, contact us at info@lumeartgallery.com. We will provide a Return Merchandise Authorisation (RMA) number and instructions.
Refunds and Fees
| Detail | Value |
|---|---|
| Refund Method | Refunds are issued to the original payment method within 1–3 business days after we receive and inspect the returned item. |
| Return Shipping | For “change of mind” returns, the customer is responsible for return shipping costs. |
| Restocking Fee | We don’t charge any restocking fee. |
Damaged or Incorrect Items
If your item arrives damaged (which is rare given our packaging standards), please follow these steps to ensure a full refund or replacement:
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Photograph the damage to the item and the packaging.
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Report the damage to us within 48 hours of delivery.
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For freight shipments, please note any visible damage on the Bill of Lading before signing.
Frequently Asked Questions
Q: What is your return window?
You have 30 days from the date of delivery to initiate a return.
Q: Are there any restocking fees?
No, we don’t charge any restocking fee.
Q: How long do refunds take?
Refunds are issued to your original payment method within 1–3 business days after we receive and inspect the returned item.
Q: What if my item arrives damaged?
Photograph the damage and report it to us within 48 hours of delivery. For freight shipments, note any visible damage on the Bill of Lading before signing.
Q: Who pays for return shipping?
For “change of mind” returns, the customer is responsible for return shipping costs.
Q: How do I start a return?
Contact us at info@lumeartgallery.com. We will provide a Return Merchandise Authorisation (RMA) number and instructions.
Q: How do I contact Lume Art Gallery?
Email us at info@lumeartgallery.com or call +44 7883 416270. Our support hours are Monday to Saturday, 10:00 AM – 08:00 PM GMT.