Lume Art Gallery Shipping Policy
Last Updated: September 2026
At Lume Art Gallery, we aim to deliver your fine art and décor products safely and efficiently. Below are the details regarding our shipping procedures.
International Reach
We offer worldwide shipping with free delivery through DHL, FedEx, or UPS. All import duties and taxes are paid by us — there are no surprise charges on delivery.
Shipping Charge and Time
Delivery Time = Handling Time + Transit Time
| Detail | Value |
|---|---|
| Handling Time | 1–2 business days (Monday to Saturday) |
| Order Cut-off Time | Monday to Saturday: 8:00 PM (GMT+0) Greenwich Mean Time (London) |
Shipping Rate and Transit Time
For United Kingdom Orders:
| Shipping Method | Destination | Transit Time | Total Delivery | Shipping Charge |
|---|---|---|---|---|
| Standard | United Kingdom | 2–3 Business Days | 3–5 Business Days | FREE |
For International Orders:
| Shipping Method | Destination | Transit Time | Total Delivery | Shipping Charge |
|---|---|---|---|---|
| International | Worldwide | 2–10 Business Days | 3–12 Business Days | FREE |
Total Delivery = Handling Time + Transit Time
All orders ship on a Delivered Duty Paid (DDP) basis. Duties and taxes are paid by Lume Art Gallery — you pay nothing extra on delivery.
Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package until it reaches you.
Customer Satisfaction
Our goal is to put a smile on your face with your order. If you have any questions or concerns, our customer service team is here to help.
Contact Information
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Phone: +44 7883 416270
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Email: info@lumeartgallery.com
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Address: Lume Art Gallery, 51 Clitterhouse Cres, London, NW2 1DB, UK
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Support Hours: Monday to Saturday: 10:00 AM – 08:00 PM GMT
Frequently Asked Questions
Q: Do you ship internationally?
Yes. Lume Art Gallery offers worldwide shipping through DHL, FedEx, or UPS.
Q: How long does shipping take?
Delivery time is handling time (1–2 business days) plus transit time. UK orders arrive in 3–5 business days total. International orders arrive in 3–12 business days total.
Q: Do you offer free shipping?
Yes. Shipping is FREE on all orders — both UK and International. We also pay all import duties and taxes, so there are no surprise charges on delivery.
Q: How do I track my order?
Once your order ships, you will receive an email with a tracking number.
Q: What is your order cut-off time?
Orders placed before 8:00 PM GMT (Monday to Saturday) will begin processing the same day.
Q: How do I contact Lume Art Gallery?
Email us at info@lumeartgallery.com or call +44 7883 416270. Our support hours are Monday to Saturday, 10:00 AM – 08:00 PM GMT.