Refund & Return Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards

  • Downloadable digital products

  • Customized or made-to-order items

  • Perishable goods (such as food, flowers, newspapers, or magazines)

  • Personal care or hygiene products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error.

  • Any item returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days.

  • Sale items are non-refundable and cannot be returned.

Late or Missing Refunds

If you have not received your refund yet, please:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take time for the refund to be processed.

  3. Contact your bank, as processing times may vary.

If you have done all of this and still have not received your refund, please contact us at info@lumeartgallery.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at info@lumeartgallery.com.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return a product, please mail it to:

51 Clitterhouse Cres, London, NW2 1DB, UK

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

For any questions related to refunds and returns, please contact us at info@lumeartgallery.com